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Returns & Exchanges

FOOTWEAR:

Return shipping is the customer's responsibility unless it was a shipping error on our part. 

  • Please submit your return & exchange request via instructions provided with your purchase.
  • Once the return is received, you will receive an email confirming receipt of the item.
  • After inspection for quality, a refund will be processed to your original form of payment. Please allow 3-5 business days from the day we receive the returned package to process.
  • You should see the refund within 2-3 business days, but times may vary depending on each bank.

ALL OTHER ITEMS:

WE ONLY OFFER STORE CREDIT FOR RETURN. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.

  • Please check your packing slip for the most up to date instructions for your returns/exchanges.

  • Returns will be issued refunds in the form of a digital Gift Card

  • We must receive your return within 7 days of the date you received your order to be eligible for a digital refund. International orders are allowed 15 days.

  • Returns must be scent free, unworn, unwashed, with all tags attached. Please include your packing slip with the return.  Items returned without a packing slip will not be processed. 

  • Returns must be received within 7 days of receiving your order (unless otherwise noted at purchase), at the address provided (International orders have 15 days from receiving your order to return merchandise).

  • Returned items received after the return period: A 25% restocking fee will be applied to the pending store credit for each day after the return period.

  • Returns received after a 100% restocking fee has been applied will be rejected. The customer is then responsible for the return postage to have the item(s) shipped back to them. 

  • Sale items are final and cannot be returned or exchanged.

  • Shipping charges are not refundable.

EXCHANGES:

  • If you wish to exchange your item for another size, you must return your unwanted item back to us within 7 days of receipt.
  • After we receive, inspect and approve your item, we will issue a store credit via E-Gift card.
  • You may then place an order for the desired size (or another item if the desired size is no longer available) using your store credit.
  • Merchandise that has been washed or worn cannot be accepted for store credit.
DEFECTIVE ITEMS:
  • We make every effort to inspect all items prior to shipment. If you believe you have received a defective item, please e-mail returns@ewasquared.com with photo's of the items defects. 
  • You will be issued a confirmation number. Please include this number on your packing slip with the item(s) you are returning.
  • All defective merchandise must be reported within 5 days of receiving.
  • Merchandise that has been washed or worn cannot be accepted for store credit.
  • Defective merchandise must be received at the address provided within 5 days of receiving a confirmation number for store credit.

NON-RETURNABLE ITEMS: 

The following items are non-returnable. 

  • All accessories
  • All jewelry
  • All intimates and swim wear
  • All sale items

HOW DO I INITIATE MY RETURN?

  • Please e-mail returns@ewasquared.com for your return confirmation and returns shipping address.
  • Please ship your scent free, unworn, unwashed item(s) with all tags attached to the address provided in your return confirmation e-mail. Please include your packing slip with the return. 
  • If your items are received within the return period, after we inspect and approve your item, we will issue a digital store credit if you are within the return period.
  • Merchandise that has been washed cannot be accepted for store credit.

HOW WILL I RECEIVE MY STORE CREDIT? 

  • Expect an emailed E-Gift card within 3-5 business days of the receipt of your return.

DO WE OFFER RETURN LABELS?

  • We do not offer return labels at this time.

CAN I MAKE A RETURN PAST THE DAYS OUTLINED IN THE RETURN POLICY?

  • Please review the return policy carefully for for store credit eligibility. If items are returned past the period outlined, the customer will be required to pay a shipping charge to have the items sent back to them.

LOST OR MISPLACED PACKING SLIPS

  • For lost or misplaced packing slips or if you have a questions regarding the Return policy, please e-mail returns@ewasquared.com.

Ewa Squared reserves the right to reject any item(s). Any rejected item(s) will be returned at the customers expense.